This is a week set aside globally for organizations to appreciate their internal and external customers and to demonstrate their commitment to raising the profile of customer service in Kenya. Different activities were held to appreciate internal customers and promote the warmness of the BSK Brand as well as to acknowledge and recognize members and external customers.
Some of the activities included
rewarding the most active brand ambassadors on BSK social media platforms, sending out appreciation certificates to bookshops, sending out a Happy Customer Service Week message on social media and the website; and sending out a Happy Customer Service Week to BSK members. These initiatives were highly appreciated and the BSK fraternity was touched.
On the internal customer front, staff participated in a forum where each staff mentioned the things they appreciate about each other. Additionally nominations were done for the best person in customer service, the most supportive staff and the outstanding BSK brand ambassador. All these
initiatives were geared towards enabling staff to appreciate each other’s roles and feel the team spirit of each person’s contribution towards achieving the BSK mission and vision. The winners in the three categories were Joyce Goin, Joseph Irungu and William Kiprop. They each received unique gifts and they felt valued.
All the staff shared a sumptuous cake together in appreciation of their commitment and dedication towards making the BSK mission a reality.
The BSK management thanks everyone who made this year’s customer service memorable!