Bible Society of Kenya took part in 2018 Customer Service week celebration, a week that is celebrated every first week of October by all institutions and organizations that acknowledge the importance of customer service in the growth, flourishing and smooth running of organizations. During the customer service week, organizations appreciate both their internal and external customers and reminds customers of their commitment to providing exemplary customer experience. This year’s customer service week theme was ‘Sustaining Customer Experience Excellence’.
Different activities were held to mark the week and some of the activities that took place included: rewarding a customer service champion of the year that members of staff took part in nominating, random appreciation calls to customers, giving away pens to walk-in customers, sending out appreciation texts to customers and mugs to selected customers, sharing Happy Customer Service Week messages to members and to the public through the social media platforms.
On the internal customer front, BSK staff participated in a treasure hunt that had a price tag for the winner. Two members of staff won the treasure hunt which was aimed at creating awareness on the importance of paying keen attention to the working environment and especially taking time to check the notice board. Staff also engaged in a Bible trivia session where Bible questions were asked and the staff that got the most questions right was awarded. There was an engagement session where staff expressed their understanding of customer service and habits that made it hard to provide quality services to each other. Staff made a renewed commitment to work towards providing and sustaining customer experience excellence.
The activities carried out during the week were aimed at enabling staff to appreciate each other and raising the standards of service, instill a team spirit. To wrap up the customer service week, staff were treated to customized cupcakes and thereafter a moment of recording the memories of the event though photos.
The BSK management thanks everyone who made this year’s customer service memorable!